Frequently Asked Questions

Everything you need to know about shopping with UP THERE.

What is your shipping policy?

We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.

How do I return an item?

You can return any unworn, unwashed items with original tags attached within 30 days of purchase for a full refund or store credit.

How do I know which size to choose?

Each product page includes a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit or checking the specific garment measurements provided.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Can I track my order?

Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.

Are your products ethically sourced?

At UP THERE, we prioritize quality and sustainability. We partner with manufacturers who adhere to fair labor practices and utilize high-quality, durable materials designed to last.