Returns & Exchanges

At UP THERE, we want you to be completely satisfied with your purchase, which is why we offer a 14-day return period for all full-priced items in original, unworn condition. Please note that certain limited-release products and sale items may be ineligible for return unless deemed faulty.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Package Your Items

Carefully pack your items in their original packaging, ensuring all tags are attached and footwear is placed inside its original, undamaged box.

3

Ship the Parcel

Affix the provided shipping label to your package and drop it off at your nearest authorized postal location or courier collection point.

4

Receive Your Refund

Once our warehouse team inspects and approves the return, your refund or store credit will be processed within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing